State Farm® Insurance Agent Clint Simpson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Garlow Mark
April 16, 2025
5
out of
5
rating by Garlow Mark
"They go out of their way to save us money without us even asking appreciate that"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Cassey Alka
April 11, 2025
5
out of
5
rating by Cassey Alka
"Excellent experience getting my auto insurance!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Maggie Boehler
April 3, 2025
5
out of
5
rating by Maggie Boehler
"Always responsive and have the best interest of their clients as the most important part of their business!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Shannon Whisler
March 28, 2025
5
out of
5
rating by Shannon Whisler
"I appreciate State Farm so much! They are always willing to answer my million questions every time I call and always give me the best deals!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Jennifer Daniels
March 26, 2025
5
out of
5
rating by Jennifer Daniels
"I have had State Farm insurance for several years now, and just had to file my 2nd claim due to hail damage from a storm. This office goes above and beyond to make the process quick and easy! They are always friendly and are always available for any questions I have. Thank you Clint, Nicole and the rest of the staff for everything you do!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Chet Gates
March 24, 2025
5
out of
5
rating by Chet Gates
"Thanks for the great help"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Sarah Wayne
March 23, 2025
1
out of
5
rating by Sarah Wayne
"We very recently had storm damage to our house, and called literally within an hour of the storm to start a claim. We have called EVERY DAY since and have not been able to speak to our agent and just get passed to claims and told they will reach out. We are on day 9, and still have not been contacted or had an adjuster out to our house. The whole front side of our roof was severely damaged and was leaking water in multiple rooms, the ceiling started collapsing in our toddler’s room, the water made it down to the basement. We have other exterior damage on top of that, broken windows, etc. We were without power for 4 nights and five days, with holes in our roof that we have had to tarp twice now, because it’s been over a week. We have a toddler with special needs and a newborn baby, and have still not been able to have anyone set up a date for an adjuster to come out. The last lady we talked to was very rude and “deemed or house liveable” without anyone coming to see our house. It is not liveable, especially for a toddler and newborn. We’ve had a mitigation company out to start the drying process and have a roofer and contractor lined up to start working, but no one can start until an adjuster is sent, and there is NO COMMUNICATION coming from this agency on when that will be. We are on day 9. The majority of our neighbors and neighborhood have already had adjusters out. We will probably be reporting to the better business bureau and filing a complaint, because this is unacceptable. Some photos below of only a few of the issues, but don’t worry, the lady on the phone deemed our house “liveable”…"
We responded:
"Sarah, I am sorry for your recent damage and claim. I have been working everyday since the claim hit our area, and have made several posts on my Facebook page trying to keep everyone up to date. I even made another post this morning several hours before your review. (See my Facebook page; Clint Simpson State Farm Insurance Agency) I haven’t heard the details of your claim specifically until now. My office is dealing with almost 500 claims, so we are relying heavily on our claims partners and field adjusters. I am reaching out to them today (Sunday) to see who is assigned to your claim and where we stand getting you taken care of. You can always message me directly on fb if needed. My team and I are here to help and have been working everyday since this storm hit on March 14. I am sorry you felt you needed to post a review on Google before reaching out to me directly first. I am here to help, everyone. I’ll be in touch as soon as I hear from your adjuster. Clint "
Leanne Bales
March 21, 2025
5
out of
5
rating by Leanne Bales
"Efficiency and caring after weather event causing damage to my home. Communication via social media informing customers steps to take to file claims."
We responded:
"Thank you, Leanne, for taking a moment to give our office a great review. Delivering on our promise is very important to us here at our State Farm office. We are sorry you were affected and sustained damage during this recent hailstorm, but our team will be here until all your repairs are done! If you need anything, give us a call or stop by! We always have a pot of coffee on!"
Jannie Albright
March 20, 2025
5
out of
5
rating by Jannie Albright
"Nicole was was very pleasurable to talk to. She understood my needs and my expectations. She also delivered quality service. Thank you so much. I also spoke with Hannah as well as other staff members. My experience with this agency has been nothing short of phenomenal."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Nicole & our entire team was able to meet your needs and provide quality service. Your satisfaction is our top priority, and we appreciate your feedback. If you ever need anything in the future, don't hesitate to reach out!"
Ben
March 11, 2025
5
out of
5
rating by Ben
"If you need insurance this is the person. As a business owner with multiple cars and trucks . And have had many insurance carriers . I will look no farther"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Lauren Casey
March 10, 2025
5
out of
5
rating by Lauren Casey
"Ashley was very patient and kind. We went through my old policy with the competitior and she was honest with what would be the best for me coverage wise. I referred them to my friends and family for the great customer service and price!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Susie Joyce
March 5, 2025
5
out of
5
rating by Susie Joyce
"Had my bank account hacked, they helped me stop my auto pay & get financial info on track. Thanks!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance & service needs. If there is anything else we can do to help, please let us know!"
David Llewellyn
February 14, 2025
5
out of
5
rating by David Llewellyn
"Quick, efficient, and friendly."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Mark Djubenski
February 14, 2025
5
out of
5
rating by Mark Djubenski
"Friendly ,courteous service. So far able toanswer any question I had"
We responded:
"Mark, we can’t thank you enough for taking the time to share your experience with our office. We’re here when you need us, and I’m glad you’re finding our team courteous and friendly 👍🏻"
Christi Devore
February 13, 2025
5
out of
5
rating by Christi Devore
"Switched from an office in Naperville due to lack of communication and poor customer service. So glad I was able to work with the crew in Vandalia. Peyton and Hannah were my saviors while also trying to buy a new car in the midst of it all. Top notch service!"
We responded:
"Christi, I am sorry for your previous experience with another office, and want to thank you for giving my office a chance to earn your business. My team and I are here for you when you need us most. Thank you for sharing your experience with us so far and we will continue to strive to live up to the expectations you expect and deserve 💯"
Robbi Phillips
February 13, 2025
5
out of
5
rating by Robbi Phillips
"Nicole is always a phone call away!"
We responded:
"Hey Robbi, thank you for the cool review. We appreciate your continued support. Nicole, the rest of the team and I are here and ready to help whenever you need us!"
Kathleen R Akes
February 11, 2025
5
out of
5
rating by Kathleen R Akes
"Excellent place to go get insurance Erin took care of everything for me.Thanks Erin"
We responded:
"Hi Kathleen. Erin is great, and so many people agree with you, she is absolutely the best to work with for your insurance needs! Thank you for taking a minute to share your experience, we really do appreciate it ❤️"
Irma Castanon
February 6, 2025
5
out of
5
rating by Irma Castanon
"I needed some insurance that was potentially cheaper and I talked to an insurance agent named Peyton who was very friendly and she took lots of time on me. I did not feel rushed. SHE IS DEFINITELY A KEEPER ."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Patty Yaeger
February 3, 2025
5
out of
5
rating by Patty Yaeger
"Erin R. was very helpful."
We responded:
"Hi Patty, thank you for taking a moment to give Erin a 5 Star review!"
Allen Eddy
January 25, 2025
5
out of
5
rating by Allen Eddy
"Erin did a great job explaining my insurance coverage and saved me a substantial amount of money on my existing premium. Thank you!"
We responded:
"Allen, we love hearing about your experience with Erin. We’re so happy she made the process easy, and took the time to explain what you needed, all while saving you some money. Please don’t keep us secret!"
Mike Ketcherside
January 24, 2025
5
out of
5
rating by Mike Ketcherside
"Hannah was very pleasant on the phone."
We responded:
"Mike, thank you for taking a moment and sharing your experience working with Hannah. We really do appreciate it!"
Chad Grisamore
January 8, 2025
5
out of
5
rating by Chad Grisamore
"Peyton was very helpful and quick to help."
We responded:
"Chad, that’s great to hear that Peyton was able to get you taken care of quickly, and we appreciate the cool review. Thank you so much!"
Tonya Ellis
December 30, 2024
5
out of
5
rating by Tonya Ellis
"They go above and beyond, always ready to help."
We responded:
"Thank you for the 5 star review and vote of confidence. We appreciate it very much!"
Blaine Otto
December 16, 2024
5
out of
5
rating by Blaine Otto
"Erin M was helpful and good to work with."
We responded:
"Thank you for giving Erin M and our office a fantastic review. We are here and ready to help whenever you need us!"
O. G.
November 18, 2024
2
out of
5
rating by O. G.
"The one thing I hate with insurance companies is when they “can’t” tell me where or why the change is happening. I spoke to a woman from this office (not going to name her) but I was wondering why my insurance went up $100 “ since I haven’t had an accident or ticket in years and I haven’t moved or gotten a new vehicle. She was able to tell me where $50 was going back on my bill and said at the end of the 6 months that will equal $100. They are just like every other company, raising the cost for absolutely no reason and then not being able to tell you where/why the change is ocurring. Ready to leave this company now. To many increases over the years."
We responded:
"Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced and understand how concerning unexpected rate changes can be. While we strive to provide clear explanations for any changes, there are times when multiple factors—such as state regulations, industry trends, or policy updates—can affect rates, even without changes to your driving record or coverage. We’d like the opportunity to review your situation further to ensure all details were accurately explained and address any lingering concerns. Please feel free to reach out to our office directly at (618) 283-0951. Your satisfaction is very important to us, and we’d appreciate the chance to make this right. Thank you for being a valued customer, and we hope to regain your trust. "